Boots CS-1000 Manual de usuario descargar pdf (Pagina 392)

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101

Notes

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Finally we need to create some ACD

sets to utilise the queue. This can be

done in either the Overlays (11 or 20) or

via the Element Manager as shown

here.

Note that the ACD is always assigned to

KEY 0.

Here you can see the ACD DN and the

CLI/Position Number assigned to it.

In the Overlays this would be done as :-

>KEY 0 ACD xxxx 0 yyyy

Where :-

xxxx ACD DN

0 CLI (Usually 0)

yyyy ACD Position ID

Note also the NRD & MSB keys which

will control the agent phones ability to

take calls. Finally Key 3 has been

allocated its own DN so the agent can

make calls outside of the ACD.

CS 1000 Rel 7.5 16/04/2013

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Boots CS-1000 Manual de usuario Pagina 392

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